We collect personal information that you voluntarily provide when using our water delivery service, including but not limited to your name, address, phone number, email address, and payment information. This information is essential for processing your orders, scheduling deliveries, and maintaining customer service communications.
Our website automatically collects certain information through cookies, web beacons, and similar technologies. This includes your IP address, browser type, operating system, referring URLs, and information about your interaction with our website. We use this data to improve our services, analyze usage patterns, and enhance user experience.
We process your personal data for the following purposes:
Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:
We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security protocols include encryption of sensitive data, secure server environments, regular security assessments, and staff training on data protection practices. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
As a data subject, you have the following rights regarding your personal information:
We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, comply with legal obligations, resolve disputes, and enforce our agreements. Customer account information is typically retained for the duration of the business relationship and for a reasonable period thereafter as required by law or legitimate business purposes.
Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze website traffic. You can control cookie settings through your browser preferences, though disabling certain cookies may affect website functionality. We use both session cookies and persistent cookies for various purposes including authentication, personalization, and analytics.
If we transfer your personal data outside the European Economic Area, we ensure appropriate safeguards are in place to protect your information in accordance with GDPR requirements. This includes using standard contractual clauses, adequacy decisions, or other approved transfer mechanisms.
Our services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete such information promptly.
We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes through our website or other appropriate communication channels. Your continued use of our services after such modifications constitutes acceptance of the updated privacy policy.
You have the right to lodge a complaint with your local data protection supervisory authority if you believe we have not complied with applicable data protection laws. However, we encourage you to contact us first so we can address your concerns directly.